Terms and Conditions of Service

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Terms and Conditions of Service

1. Acceptance of Terms

By accessing or using the food-lala website, mobile application, products, or services (collectively referred to as “Services”), you agree to comply with and be bound by these Terms and Conditions of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

2. Use of Services

2.1 Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you are of legal age and have the capacity to enter into a binding contract with food-lala.

2.2 User Accounts

To access certain features of our Services, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to provide accurate and complete information when creating your account.

2.3 User Conduct

When using our Services, you agree not to:

• Violate any applicable laws or regulations.
• Infringe upon the rights of others.
• Use our platform for any illegal, harmful, or unauthorized purposes.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Interfere with or disrupt the operation of our Services or servers.

3. Ordering and Payment

3.1 Ordering

You can place food orders through our platform. By placing an order, you agree to pay the specified price for the items ordered, including any applicable taxes and fees.

3.2 Payment

Payments are processed securely through our payment processors. By providing your payment information, you authorize us to charge the total amount to your chosen payment method.

3.3 Cancellations and Refunds

Cancellations and refunds are subject to our Cancellation and Refund Policy, which can be found on our platform.

4. Vendor and Delivery Partners

4.1 Vendors

Vendors on our platform are independent businesses. We do not endorse or control the quality, safety, or legality of their products or services. Any issues or disputes with vendors should be addressed directly with them.

4.2 Delivery Partners

Our delivery partners are responsible for delivering orders to customers. Food-lala is not responsible for any issues related to the delivery process.

5. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which can be found on our platform. Please review this policy to understand how we collect, use, and protect your personal information.

6. Intellectual Property

All content and materials on our platform, including text, graphics, logos, images, and software, are the property of food-lala or its licensors and are protected by copyright and other intellectual property laws.

7. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our platform, and your continued use of our Services after such changes constitutes your acceptance of the updated Terms.

8. Termination

Food-lala reserves the right to terminate or suspend your access to the Services at any time, with or without cause, and with or without notice.

9. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. We make no warranties or representations about the accuracy or completeness of the content on our platform.

10. Limitation of Liability

To the fullest extent permitted by law, food-lala and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at admin@food-lala.com.

Last Updated: [10.10.23]