Refund and Returns Policy

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Return Merchant Authorization (RMA) for Refund and Warranty Policy – Food-lala


Date: [Date of Request]

RMA Number: [Unique RMA Number]


Customer Information:



Phone Number:



Order Information:

Order Number:

Date of Purchase:

Item(s) to be Returned:

Reason for Return:


Return Authorization Details:


Authorization: This Return Merchant Authorization (RMA) is issued by Food-lala to authorize the return of the above-mentioned item(s) by the customer.


Return Eligibility: Returns are accepted under the following conditions:

  1. Defective or Incorrect Item(s): If the customer receives damaged, defective, or incorrect item(s) or the item(s) received are not as described on the platform, a return may be initiated.
  2. Verification Process: No refund shall be made after goods have been verified by customers, except in cases where the customer can provide proof of goods delivered bearing defects or wrong goods being delivered.


Return Period: The customer must initiate the return process within [1] One day from the date of purchase.


Return Process:

a. Customer Responsibilities:

The customer must contact Food-lala Customer Service at [customer service contact details] within 1 day after receiving the goods to initiate the return process and obtain the RMA number.

The item(s) must be returned in their original packaging and in unused condition.

The customer may be required to provide proof of purchase or any other relevant documentation.

b. Verification and Approval:

Food-lala will verify the return request and assess the eligibility for a refund based on the provided information.

Upon approval, the customer will be provided with instructions for returning the item(s) to the designated address.

Refund Process:

a. Refund Eligibility:

If the return is approved and meets the return eligibility criteria, a refund may be issued.

b. Refund Method:

The refund will be processed using the same payment method used for the original purchase. Please allow for a processing time of [number of days] for the refund to be credited.


Warranty Policy:


Any warranty regarding the goods will follow the stores’ individual warranty policy, as set by the respective stores on the platform.

Any issues arising from warranty claims or disputes will be handled directly between the customer and the respective Lala Store. Food-lala will not be responsible for the resolution of such issues.

Additional Terms:


Food-lala reserves the right to refuse or reject returns that do not comply with the return eligibility criteria or are not authorized through the RMA process.

The customer is responsible for any shipping or handling fees associated with the return, unless the return is due to Food-lala’s error or the received item(s) being defective or incorrect.

By requesting and utilizing this Return Merchant Authorization (RMA) for Refund and Warranty Policy, the customer acknowledges and agrees to the terms and conditions outlined above.


If there are any questions or concerns, please contact Food-lala Customer Service for further assistance.


Thank you for choosing as your preferred food booking and ordering platform. Enjoy your dining experience!