Advertising & Partnership Policy
food-lala.com

1. Introduction

This Advertising & Partnership Policy outlines the terms and conditions under which food-lala.com, operated by Hashbox Dynamix LLP, engages in advertising and partnership arrangements. This policy applies to all businesses, vendors, service providers, corporate partners, and third-party advertisers who wish to collaborate with food-lala.com for promotional activities.

2. Advertising Opportunities

food-lala.com offers various advertising options, including but not limited to:

  • Banner Ads: Placement on the website, mobile app, or email newsletters.
  • Sponsored Listings: Featured vendor spots for increased visibility.
  • Social Media Promotions: Paid partnerships for marketing on food-lala.com’s official social media pages.
  • In-App Advertising: Promotional messages and banners within the food-lala app.
  • Event Sponsorships: Opportunities to co-brand during food-lala promotional events.
  • Discount Campaigns: Collaborative promotional discounts offered to customers.

3. Eligibility & Approval Process

All advertising and partnership requests must comply with the following criteria:

  • Advertisers and partners must align with the values and vision of food-lala.com.
  • Products and services promoted must be legal, ethical, and relevant to food-lala.com’s target audience.
  • Advertising content must comply with local laws and regulations, including consumer protection and fair advertising practices.
  • food-lala.com reserves the right to reject any advertising request at its sole discretion.

To apply for an advertising or partnership opportunity, businesses must submit a formal request via email to admin@food-lala.com, including details of the proposal, duration, and target audience. Approval is subject to internal review and may take up to 14 business days.

4. Advertising Guidelines

  • Ads must not contain misleading, false, or offensive content.
  • Political, religious, and controversial advertisements are not permitted.
  • Any claims in advertisements must be substantiated with credible evidence.
  • Advertisers must ensure that the content does not infringe on any copyrights, trademarks, or intellectual property rights.
  • food-lala.com reserves the right to remove any ad that violates these guidelines without prior notice.

5. Partnership Agreements

For long-term collaborations, food-lala.com offers structured partnership agreements that may include co-branding, joint promotions, and exclusive sponsorships. Partnership terms will be formalized through a written agreement detailing:

  • Scope of collaboration
  • Branding and marketing commitments
  • Revenue-sharing or commission structures (if applicable)
  • Duration and termination conditions

6. Fees & Payment Terms

  • Advertising fees vary depending on the placement, duration, and type of campaign.
  • Payment must be made before campaign launch, unless otherwise agreed.
  • Late payments may result in suspension or cancellation of the advertisement.
  • food-lala.com does not offer refunds for campaigns once launched, except in cases of technical failures caused by the platform.

7. Liability & Disclaimer

  • food-lala.com is not responsible for any direct or indirect losses resulting from advertising placements or partnership agreements.
  • food-lala.com does not endorse or guarantee the success of any advertisement or partnership campaign.
  • Advertisers and partners assume full responsibility for ensuring that their content meets legal and ethical standards.

8. Termination of Advertising & Partnerships

food-lala.com reserves the right to terminate any advertising or partnership agreement under the following conditions:

  • Breach of policy or advertising guidelines.
  • Engagement in fraudulent, unethical, or unlawful activities.
  • Complaints from users regarding the advertiser’s conduct.
  • If the partnership no longer aligns with food-lala.com’s business objectives.

Termination notice will be issued via official communication channels, and in certain cases, refunds may be provided at food-lala.com’s discretion.

9. Contact Information

 

For inquiries related to advertising and partnerships, please contact:
Email: admin@food-lala.com
Phone: 0109607070
Business Address: Hashbox Dynamix LLP, 

Lot 177, 3rd Floor, Sec 12

Jalan Hj Taha

93400 Kuching

Sarawak

Effective Date: 25.2.25
Last Updated: 25.2.25

By engaging in any advertising or partnership agreement with food-lala.com, businesses and advertisers acknowledge and agree to abide by this policy.

 

 

Discount and Promo Code Policy
Effective Date: 25.2.25

1. Overview

food-lala.com offers discounts and promotional codes (“Promo Codes”) as part of its marketing and promotional strategies. These discounts and Promo Codes are designed to benefit customers, vendors, and delivery partners by providing cost-saving opportunities while using our platform. This policy outlines the terms and conditions governing the issuance, use, and limitations of these offers.

2. Eligibility and Availability

  • Discounts and Promo Codes are available to eligible users as determined by food-lala.com.
  • Eligibility criteria may include new user registrations, specific order values, participation in promotional campaigns, or referrals.
  • Each Promo Code is unique and subject to availability.

3. Redemption and Usage

  • Promo Codes must be entered at checkout to avail of the discount.
  • Each Promo Code is valid for a limited time, as stated in the promotional offer.
  • Promo Codes may only be used once per user unless otherwise specified.
  • Some Promo Codes may be limited to specific restaurants, food categories, locations, or order types.
  • Promo Codes cannot be redeemed for cash, transferred, or resold.

4. Limitations and Restrictions

  • Promo Codes cannot be combined with other discounts, vouchers, or promotional offers unless explicitly stated.
  • Discounts apply only to the order subtotal and do not cover service fees, delivery charges, or taxes unless specified.
  • food-lala.com reserves the right to modify, extend, or terminate any discount or Promo Code at any time without prior notice.

5. Misuse and Fraud Prevention

  • food-lala.com strictly prohibits the misuse of Promo Codes, including but not limited to:
    • Using multiple accounts to redeem the same Promo Code multiple times.
    • Sharing or selling Promo Codes without authorization.
    • Exploiting system loopholes or engaging in fraudulent activities to gain unfair benefits.
  • Any violation may result in the cancellation of orders, suspension of accounts, and legal action if necessary.

6. Cancellation and Refunds

  • If an order placed with a Promo Code is canceled, the Promo Code may not be reissued or refunded.
  • If a refund is issued for an order purchased with a Promo Code, the refund will only cover the amount paid after applying the discount.
  • food-lala.com reserves the right to refuse any refund if fraudulent activity is suspected.

7. Modification of Policy

food-lala.com reserves the right to amend this policy at any time. Changes will be communicated via the platform or email notifications. Continued use of discounts and Promo Codes signifies acceptance of any revised terms.

For any inquiries regarding discounts and Promo Codes, please contact our customer support team at admin@food-lala.com.

 

 

Loyalty and Rewards Program Policy

  1. Introduction The food-lala.com Loyalty and Rewards Program (“Program”) is designed to reward our valued customers, food vendors (lala-shop), and delivery partners (lala-runners) for their continued engagement with the platform. By participating in the Program, users agree to comply with the terms outlined below.
  2. Eligibility
  • The Program is open to registered users of food-lala.com, including customers, food vendors, and delivery partners.
  • Participants must be at least 18 years old and hold an active, valid account on food-lala.com.
  • Food-lala.com reserves the right to disqualify participants who violate platform policies or engage in fraudulent activities.
  1. Earning Rewards Participants can earn rewards through various activities, including but not limited to:
  • Customers: Earning points for each order placed, referrals, and promotional campaigns.
  • Food Vendors (lala-shop): Achieving sales milestones, offering exclusive deals, and maintaining high service ratings.
  • Delivery Partners (lala-runners): Completing a specific number of deliveries, meeting high customer ratings, and referring new delivery partners.
  1. Reward Points System
  • Points will be allocated based on the transaction value, promotional campaigns, and specific actions as determined by food-lala.com.
  • The accumulation of points may vary depending on ongoing promotions.
  • Points are non-transferable and have no cash value.
  1. Redeeming Rewards
  • Participants can redeem their accumulated points for discounts, cashback, free delivery, or special promotional offers.
  • Redemption options will be updated periodically and are subject to availability.
  • Points redemption may require a minimum balance, as specified in the reward terms.
  1. Expiration of Rewards
  • Reward points will expire after 12 months from the date they are earned if not redeemed.
  • Expired points cannot be reinstated or transferred.
  1. Fraudulent Activities & Abuse
  • Any fraudulent activity, including but not limited to the creation of fake accounts, manipulation of transactions, or abuse of promotions, will result in the forfeiture of points and potential account suspension.
  • Food-lala.com reserves the right to take legal action against individuals involved in fraudulent activities.
  1. Changes to the Program
  • Food-lala.com reserves the right to modify, suspend, or terminate the Program at any time without prior notice.
  • Any changes will be communicated through the official food-lala.com platform.
  1. Limitation of Liability
  • Food-lala.com is not responsible for lost or expired points due to technical issues, account suspensions, or program modifications.
  • The Program is offered at the sole discretion of food-lala.com, and participation does not guarantee the availability of rewards.
  1. Contact & Support For inquiries regarding the Loyalty and Rewards Program, users can contact food-lala.com’s customer support via the platform’s help center.

By participating in the Program, users acknowledge and agree to the terms outlined in this policy.