Privacy Policy – food-lala.com (Customer)

This Privacy Policy outlines how Hashbox Dynamix PLT (“food-lala,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information. By using our website, mobile application, products, or services (collectively referred to as “Services”), you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our Services:

• Contact Information: such as your name, email address, phone number, and delivery address.
• Account Information: including your username, password, and other credentials used to access your food-lala account.
• Transaction Information: details of the purchases you make through our Services, including payment information.
• Profile Information: such as your food preferences, dietary restrictions, and any other information you choose to provide in your profile.
• Communications: any messages, reviews, or feedback you send to us or other users through our platform.
• Location Information: your device’s IP address, GPS data, or other information about your location when you use our mobile app.
• User-Generated Content: content you submit or post through our Services, including photos, reviews, and comments.

1.2 Non-Personal Information

We may also collect non-personal information, such as device information, usage data, and aggregated, anonymized information about user activity on our platform. This information is used to improve our Services and for analytical purposes.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and improving our Services.
• Processing orders, payments, and transactions.
• Communicating with you, including responding to inquiries and providing customer support.
• Customizing and personalizing your experience with our platform.
• Sending you updates, promotions, and marketing materials.
• Conducting analytics to enhance and optimize our Services.
• Complying with legal and regulatory requirements.

3. Disclosure of Your Information

We may share your personal information with the following third parties:

• Vendors and Delivery Partners: to facilitate food orders and deliveries.
• Payment Processors: to process payments securely.
• Business Partners: for joint marketing initiatives and collaborations.
• Legal and Regulatory Authorities: when required to comply with legal obligations.
• Third-Party Service Providers: to assist with data analysis, marketing, and customer support.

4. Your Choices

You have the following choices regarding your personal information:

• Access and Correction: You can review and update your account information at any time.
• Marketing Communications: You can opt-out of receiving marketing emails by following the instructions in our communications or by contacting us.
• Cookies: Most web browsers allow you to control cookies through their settings.
• Location Data: You can adjust location settings on your device.

5. Security

We employ security measures to protect your personal information. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Third-Party Links

Our Services may contain links to third-party websites or services not operated by food-lala. We are not responsible for the content or privacy practices of these third-party sites.

7. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the revised Privacy Policy on our platform.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at admin@food-lala.com.

Last Updated: [10.10.23]