Tax and Compliance Policy
food-lala.com

1. Introduction

This Tax and Compliance Policy outlines the responsibilities of all stakeholders on food-lala.com, including customers, food vendors (lala-shop), delivery partners (lala-runners), and support roles (lala-troopers, lala-captains, lala-marshals), in adhering to applicable tax laws and compliance requirements in Malaysia. This policy ensures that all financial transactions conducted through the platform remain transparent and legally compliant.

2. food-lala’s Role in Taxation

As an online marketplace operated by Hashbox Dynamix LLP, food-lala.com does not directly withhold or remit taxes on behalf of its users, unless required by law. Each registered stakeholder is responsible for understanding and fulfilling their respective tax obligations, including the collection, reporting, and remittance of any taxes applicable to their business activities.

3. Tax Obligations for Food Vendors (lala-shop)

  1. a) Sales and Service Tax (SST): Vendors who meet the SST threshold as defined by the Royal Malaysian Customs Department (RMCD) must register and charge SST on taxable goods and services.
  2. b) Income Tax: Vendors are required to report their earnings from food-lala.com in their annual income tax filings with the Inland Revenue Board of Malaysia (LHDN).
  3. c) Withholding Tax (if applicable): If vendors engage foreign suppliers for certain services, withholding tax obligations may apply.
  4. d) Compliance with Invoicing Regulations: Vendors must issue valid receipts or tax invoices to customers where required by law.

4. Tax Obligations for Delivery Partners (lala-runners)

  1. a) Income Tax Filing: Delivery partners are classified as independent contractors and must declare their earnings from food-lala.com in their personal income tax returns.
  2. b) Service Tax (if applicable): If a delivery partner operates a business registered under Malaysia’s SST laws, they must ensure compliance with service tax regulations.
  3. c) EPF & SOCSO Contributions: As independent contractors, delivery partners are not subject to contribute to the Employees Provident Fund (EPF) and Social Security Organization (SOCSO) for financial security and protection.

5. Tax Obligations for Support Roles (lala-troopers, lala-captains, lala-marshals)

  1. a) Income Tax Filing: Individuals earning commissions or incentives through their roles must report their earnings in their personal tax filings with LHDN.
  2. b) Business Registration (if applicable): If any individual operates as a sole proprietor or under a business entity, they must ensure proper registration and compliance with Malaysian tax regulations.

6. Compliance with Local Laws and Regulations

All stakeholders using food-lala.com are required to:

  • Adhere to Malaysia’s taxation laws and regulations.
  • Maintain accurate financial records for tax reporting purposes.
  • Respond to requests from Malaysian tax authorities regarding their financial transactions on the platform.
  • Ensure all tax identification numbers, business registrations, and relevant licenses are valid and up to date.

7. Tax Documentation and Record-Keeping

  1. a) All vendors and delivery partners are responsible for maintaining records of their earnings, expenses, invoices, and receipts for at least seven (7) years, as per LHDN requirements.
  2. b) Vendors generating revenue above the mandatory tax registration threshold must register with LHDN and submit annual tax returns.
  3. c) All invoices and financial statements must be in accordance with Malaysia’s accounting and taxation standards.

8. Consequences of Non-Compliance

Failure to comply with tax laws may result in penalties imposed by Malaysian tax authorities, including but not limited to:

  • Fines and late payment penalties.
  • Legal action taken by relevant authorities.
  • Suspension or termination of accounts on food-lala.com if fraudulent tax activities are suspected.

9. Changes to the Policy

food-lala.com reserves the right to update or modify this Tax and Compliance Policy to reflect changes in Malaysian tax laws or platform regulations. All stakeholders will be notified of significant changes via email or platform announcements.

10. Contact for Tax Compliance Assistance

For any tax-related inquiries or compliance guidance, stakeholders are encouraged to consult LHDN Malaysia at www.hasil.gov.my or engage a licensed tax professional.

Effective Date: 25.2.25

food-lala.com – A platform operated by Hashbox Dynamix LLP.

 

Payment and Payout Policy
food-lala.com

  1. Introduction
    This Payment and Payout Policy outlines the payment processes, methods, and timelines applicable to all stakeholders of food-lala.com, including Customers, Food Vendors (lala-shop), and Delivery Partners (lala-runners). By using the platform, all users agree to comply with this policy.
  2. Payment Methods for Customers

2.1. Accepted Payment Methods
Customers can make payments for their orders using the following methods:

  • Online Banking (FPX)
  • Credit/Debit Cards

2.2. Payment Confirmation

  • Payments are processed in real-time through secure payment gateways.
  • Customers will receive a digital receipt upon successful payment confirmation.
  • In the case of payment failure, customers are advised to retry with a different payment method.

2.3. Refunds and Chargebacks

  • Refunds are subject to the Refund and Cancellation Policy.
  • In case of fraudulent transactions, customers must report to food-lala.com within 48 hours for investigation.
  1. Payouts to Food Vendors (lala-shop)

3.1. Commission Structure

  • Food Vendors will be charged a platform service fee as per the Service Fee and Commission Policy.

3.2. Payout Schedule

  • Payouts are processed on a weekly basis (every Wednesday and Friday beginning 10.00pm, unless it falls on a public holiday, then the next working day).
  • Vendors will receive earnings after deducting the service fee and any applicable charges.

3.3. Payout Method

  • Payouts will be transferred to the Vendor’s registered bank account.
  • Vendors must ensure their bank details are accurate and updated in their food-lala profile.

3.4. Minimum Payout Threshold

  • The minimum payout amount is RM50. If the balance is below RM50, it will be carried forward to the next payout cycle.
  1. Payouts to Delivery Partners (lala-runners)

4.1. Earnings Calculation

  • Earnings are based on the Delivery Partner Agreement, including base fare, distance-based fare, and any applicable bonuses or incentives.

4.2. Payout Schedule

  • Payouts are processed weekly (every Friday beginning 10.00pm, unless it falls on a public holiday, then the next working day).

4.3. Payout Method

  • Payments will be transferred to the registered bank account of the Delivery Partner.
  • Delivery Partners must ensure that their bank details are correct and updated in their profile.

4.4. Minimum Payout Threshold

  • The minimum payout amount is RM30. Any balance below RM30 will be carried forward to the next payout cycle.
  1. Payment Disputes and Adjustments

5.1. Disputes on Earnings/Payouts

  • Vendors and Delivery Partners must report any discrepancies in payments within 7 days of receiving their payout.
  • Disputes should be submitted via the food-lala.com support team with proper documentation.

5.2. Unauthorized or Incorrect Transactions

  • If a payment is mistakenly credited, food-lala.com reserves the right to recover the amount from future payouts.
  • Fraudulent transactions may lead to suspension or account termination.
  1. Taxes and Deductions
  • All Vendors and Delivery Partners are responsible for their tax obligations as per Malaysian tax regulations.
  • food-lala.com may deduct or withhold any amount as required by law.
  • A Tax Invoice will be provided to Vendors detailing all deductions and commissions.
  1. Policy Amendments
  • food-lala.com reserves the right to amend this Payment and Payout Policy at any time with prior notice.
  • Continued use of the platform constitutes acceptance of the revised terms.

For any inquiries or concerns regarding payments and payouts, please contact our Customer Support Team at [admin@food-lala.com].

Fraud Prevention and Security Policy
food-lala.com

1. Introduction

food-lala.com, operated by Hashbox Dynamix LLP, is committed to ensuring the security and integrity of all transactions conducted on our platform. This Fraud Prevention and Security Policy outlines the measures taken to detect, prevent, and respond to fraudulent activities, unauthorized access, and security breaches.

2. Scope

This policy applies to all users of food-lala.com, including but not limited to Customers, Food Vendors (lala-shop), Delivery Partners (lala-runners), and Support Roles (lala-troopers, lala-captains, lala-marshals).

3. Fraud Prevention Measures

To protect users and prevent fraud, food-lala.com implements the following measures:

3.1. Identity Verification

  • All users must provide valid identification during account registration and verification.
  • Vendors and delivery partners must submit business registration documents, licenses, and valid bank details.

3.2. Secure Payment Processing

  • Payments are processed through secure payment gateways with encryption.
  • Transactions are monitored for suspicious activity, and high-risk transactions may require additional verification.

3.3. Transaction Monitoring

  • Automated fraud detection systems analyze transactions in real-time.
  • Unusual transactions, such as sudden high-value orders, multiple transactions in a short period, or mismatched credentials, are flagged for review.

3.4. Multi-Factor Authentication (MFA)

  • Users may be required to enable two-factor authentication (2FA) for additional security.
  • Critical actions, such as withdrawals and profile changes, may require verification via OTP (One-Time Password) sent to registered devices.

3.5. Device & IP Tracking

  • food-lala.com monitors login activity, including device and IP tracking, to detect unauthorized access.
  • Suspicious logins from unknown devices or locations may trigger security alerts or account suspension.

3.6. Order Verification & Anti-Fake Orders

  • Orders with suspicious patterns (e.g., large quantities, frequent cancellations) are subject to verification.
  • Vendors and delivery partners must report suspicious orders before proceeding with fulfillment.

4. Security Measures

To safeguard users’ data and platform integrity, food-lala.com enforces the following security protocols:

4.1. Data Protection & Privacy

  • Personal and financial information is encrypted and stored securely.
  • Access to sensitive data is restricted to authorized personnel only.
  • food-lala.com is in the process of applying for compliance with Malaysia’s Personal Data Protection Act (PDPA) and other relevant regulations.

4.2. Account Security

  • Users are responsible for maintaining the confidentiality of their login credentials.
  • Sharing accounts, passwords, or financial details is strictly prohibited.
  • If unauthorized access is suspected, users must report it immediately.

4.3. Security Updates & Compliance

  • Regular security audits and system updates are conducted to mitigate vulnerabilities.
  • food-lala.com ensures compliance with cybersecurity best practices and legal requirements.

5. Reporting Fraud & Security Breaches

Users must report any suspicious activity, fraud attempts, or security breaches to food-lala.com immediately through the following channels:

  • Email: admin@food-lala.com
  • Customer Service Hotline: +60 109607070

Investigations will be conducted, and necessary actions, including suspensions, legal proceedings, or refund rejections, may be taken against fraudulent users.

6. Consequences of Fraudulent Activity

If a user is found to be involved in fraudulent activities, the following actions may be taken:

  • Immediate account suspension or termination
  • Legal action, including reporting to authorities
  • Forfeiture of pending payments or commissions
  • Blacklist from food-lala.com services

7. Amendments & Updates

food-lala.com reserves the right to modify this Fraud Prevention and Security Policy at any time. Users are encouraged to review this policy periodically for updates.

Effective Date: 25.2.25